The Bank is committed for providing convenient, secure and
technology-enabled banking services to its customers. Through its branch
network, digital channels and customer-centric initiatives, the Bank offers
a comprehensive range of banking, financial and support services.
1. Digital & Mobile Banking Services
Customers can access a range of banking services through the Bank's
digital channels, including:
- Mobile Banking and Internet Banking facilities.
- UPI-based digital payment services.
- Balance enquiry and account statement facilities.
- Online fund transfers, including NEFT, RTGS and IMPS.
- Utility and other payment services.
- Online access to banking products and services through the Bank's website.
- Monthly account statements through email.
- Beneficiary Account Name Lookup (BANL) facility through Mobile Banking.
- SMS alerts and other digital customer notifications.
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The Bank continues to modernise its technology infrastructure to
provide faster, safer and more convenient digital banking services.
2. Branch Banking Services
Customers can avail themselves of a wide range of banking services
through the Bank's branch network, including:
- Deposit and withdrawal facilities.
- Cash transactions and fund transfers.
- Clearing and remittance services.
- Account-related services and customer assistance.
- Tax payment and other financial services.
- PAN Card facility.
- Foreign Exchange and Money Transfer services.
- Customer support and grievance-related assistance.
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Selected branches also provide services on all seven days of the week,
excluding the 2nd and 4th Saturdays, as per the Bank's service arrangements.
3. ATM & Debit Card Facilities
The Bank provides ATM and debit card facilities for convenient access to
banking services. Customers can use their debit cards for cash withdrawals
and other permitted transactions. The Bank's 100 ATMs are available for
customers of the Bank as well as customers of other banks through the NFS
network, subject to applicable rules. Debit cards can also be used at
Point-of-Sale (PoS) terminals for merchant payments.
4. Financial Inclusion & Government Schemes
The Bank supports financial inclusion and facilitates access to
Government-sponsored financial services and benefits, including:
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Pradhan Mantri Jan-Dhan Yojana (PMJDY) for expanding access to
banking services.
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Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY).
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Pradhan Mantri Suraksha Bima Yojana (PMSBY).
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Aadhaar-based Direct Benefit Transfer (DBT) for eligible Government
benefits and subsidies.
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The Bank is now offering Insurance Services as Corporate Insurance
Agent, registered with Insurance Regulatory and Development Authority
of India (IRDAI). Bank is offering Life Insurance services of Life
Insurance Corporation of India (LIC), HDFC Life Insurance Co. Ltd.
(HDFC) and SBI Life Insurance Co. Ltd. Bank is offering General
Insurance of The New India Assurance Co. Ltd. (NIAC), Bajaj Allianz
General Insurance Co. Ltd. (BAGIC) and SBI General Insurance Co. Ltd.
(SBIGI). Bank also offers Health Insurance policy through Care Health
Insurance Ltd. (CARE).
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The Bank has newly launched Mutual Fund distribution services on
17th July, 2025 to provide customers with more investment and wealth
creation options. These services are available to customers from all
our Branches.
5. Customer Care & Assistance
The Bank has established various customer-support initiatives to improve
accessibility and responsiveness, including:
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Toll-free customer service facilities:
1800-22-3131
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Missed-call facilities:
1800-313-5235
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Card Hotlisting facilities:
9223110011
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UPI Blocking facilities:
9052782345
- Customer Care Centre support.
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Periodic customer meetings and customer-service initiatives.
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The Bank also conducts customer-awareness programmes to promote
safe and convenient banking practices.
6. Technology, Security & Business Continuity
The Bank continues to strengthen its technology and security infrastructure
to ensure reliable banking services. Key initiatives include:
- Modernisation of the Core Banking platform.
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Strengthening of digital payment infrastructure.
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Centralised network time synchronisation.
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Data Loss Prevention (DLP) and Security Operations Centre (SOC) solutions.
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Disaster Recovery (DR) preparedness and periodic DR drills.
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Enhanced cyber-security and business-continuity measures.
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Technology-enabled regulatory reporting and reconciliation processes.
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Measures for fraud prevention and transaction security.
These initiatives are aimed at improving customer experience, operational
efficiency, cyber resilience, regulatory compliance and business continuity.
Bank is having its own fully equipped staff training college at Vashi
premises whereby the talent of the staff members and officials are groomed
to make them competitive to face the challenges in the Banking Sector.